Tailored Support
Our goal is to see our customers grow and succeed in business over the long term - so your “go live” date is not the end of the project.
To us it’s the beginning of a valuable relationship, where we work closely with you as a true business partner, helping your team get the most out of your solution, and providing specialist support to help achieve your business growth plans.
Support by real people.
Our live support is delivered by real people who understand your individual system needs, based in our Brisbane office.
We understand the frustration of interacting with chatbots, wasting time searching through complex knowledge bases, and being routed to an inexperienced offshore team.
At Tonic, we pride ourselves on exceptional customer service that avoids those types of problems.
How support is delivered.
How we provide support to you will depend on the complexity of your support case. We provide support :
- Via email or over the phone
- Via remote access
- Onsite at your premises, if required
We also update our client base with news and tips for getting the most out of your solution.
Types of support.
We have the knowledge and skills to help you with a wide range of topics.
- Technical Support – efficiently resolving your queries
- Specialist Support – integrations, app development and other niche functions
- Training – tailored training services on demand
- Business Consulting – general consulting on business strategy and operations